RETURN AND EXCHANGE POLICY
Goods which are supplied incorrectly may be returned within a 30 day period for exchange or refund. Shipping costs for incorrectly shipped items will be met by Rat Tactical.
Goods which are supplied correctly may be returned within a 30 day period for exchange or refund. Return shipping costs for correctly shipped items will be met by the customer. We will not reship your order until we have received full payment for return shipping charges. All product returns or cancelled orders (after they have been shipped) will be charged a 10% re-stocking fee.
In all cases goods shall show no physical damage or wear and tear and be complete with original packaging and labels. Please provide a copy of the original packing invoice in order to assure correct handling. Orders over $500.00 which are not cancelled within 24 hours will be processed a restocking fee in the amount of 10%.
Orders shipped to the customer, which are refused by the customer upon delivery by the Shipping Service (ie. UPS, USPS, FedEx or other shipping method) will be charged the applicable return service shipping rate and initial shipping cost.
Orders which are unable to be delivered due to an inaccurate or incomplete address by the customer will be refunded less the shipping charges and a 10% re-stocking fee if the product is not re-ordered . Reshipping fees will be the responsibility of the customer.